Legal

Returns & Refund Policy

At Ondrea, every piece is made with care, and we want you to be genuinely happy with what you order. If something isn’t right, here’s how we can help.

1. Return window

You may request a return within 3 days of delivery. To be eligible:

The item must be unused, unwashed, and in its original condition
All original tags, labels, and packaging must be intact
The item must not show any signs of wear, odor, or alteration

Returns requested after 3 days from delivery will not be accepted, except in cases of a defective or incorrect item (see Section 4).

2. Exchanges

If you need a different size, we’re happy to exchange your item, subject to availability.

Exchange requests must be made within 3 days of delivery
The item must meet the same condition requirements as returns (unused, tags attached, original packaging)
If the requested size or colorway is out of stock, we’ll offer a refund instead
One exchange per order — further changes will be treated as a new return and reorder

3. Non-returnable items

For hygiene and quality reasons, the following are not eligible for return or exchange:

Items marked as “Final Sale” or purchased from an archive/clearance line
Items returned without original tags or packaging
Items showing visible signs of wear, washing, or alteration

4. Defective or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free replacement or full refund, including any shipping charges, once the issue is verified.

5. How to request a return or exchange

Email ondreaofficial@gmail.com or message us on WhatsApp at +91 93167 13824 with your order number and reason for return/exchange
We’ll confirm eligibility and share pickup or drop-off instructions
Once we receive and inspect the item, we’ll process your refund or exchange within 5–7 business days

6. Return shipping

For most pin codes, we arrange a reverse pickup through our courier partner directly from your address. A flat reverse-shipping fee of ₹150 will be deducted from your refund amount to cover this pickup.

If your location is not serviceable for courier pickup, you will need to self-ship the item to our return address using India Post or a courier of your choice. In this case, please retain the shipping receipt — we will reimburse reasonable self-ship costs (up to ₹150) as part of your refund, once the return is received and approved.

We will confirm which method applies to your order — courier pickup or self-ship — when you request your return.

7. Refunds

Approved refunds are issued to the original payment method used at checkout
Refunds are processed within 5–7 business days of us receiving and inspecting the returned item; actual credit to your account may take a few additional days depending on your bank or payment provider
Original shipping charges are non-refundable, except in cases of a defective or incorrect item
Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective item
For Cash on Delivery (COD) orders, since there is no original payment method to refund to, you will be asked to share a UPI ID or bank account details to receive your refund directly — alternatively, you may choose to receive the refund as Ondrea store credit

8. Order cancellations

Orders can be cancelled free of charge as long as they have not yet been shipped. Once an order has shipped, it cannot be cancelled, but may be eligible for return under the standard policy above. To cancel, contact us as soon as possible after placing your order.

9. Contact us

For any questions about your return, exchange, or refund, reach out to us: